Customer Support

At The Rathore Organization LTD, we're committed to providing exceptional customer support for our high-quality hardcover coffee table books celebrating the cultural diversity of South Asia. We're here to assist you with any questions, concerns, or issues you may have.

How to Contact Us

You can reach our customer support team through the following channels:

  1. Email: merchant@rathoreactual.com

    • This is our primary method of contact. We aim to respond to all emails within 2 business days.

  2. Social Media: instagram.com/arsalanactual

    • You can send us a direct message on Instagram for quick queries or updates.

  3. Mailing Address: The Rathore Organization LTD 128 City Road London, United Kingdom EC1V 2NX

What We Can Help With

Our customer support team is ready to assist you with:

  • Order inquiries and tracking
  • Product information and specifications
  • Cancellations and refunds (subject to our policy)
  • Reporting damaged or defective products
  • General questions about our company and products

Response Times

  • Email: We aim to respond to all emails within 2 business days.
  • Social Media: We check our Instagram messages daily and typically respond within 24 hours during business days.
  • Mail: Please allow 7-14 days for responses to mail correspondence.

Frequently Asked Questions (FAQs)

  1. Q: How long does shipping take? A: We ship from India. Delivery typically takes 14-21 working days for destinations within Europe and North America, and 21-30 working days for other international destinations.

  2. Q: Can I cancel my order? A: Orders can be cancelled up until they enter production. Once production has begun, cancellations are not possible due to the custom nature of our products.

  3. Q: What if my book arrives damaged? A: Please contact us within 24 hours of delivery with clear photos of the damage. We'll work with our shipping partners to resolve the issue.

  4. Q: Do you offer refunds? A: We offer refunds or replacements for products with manufacturing defects or shipping damage. Please see our Cancellations and Refunds Policy for more details.

  5. Q: Can I track my order? A: Yes, once your order is dispatched, we'll send you an email with tracking information.

Feedback

We value your feedback as it helps us improve our products and services. If you have any suggestions or comments, please don't hesitate to reach out to us using the contact information provided above.

Thank you for choosing The Rathore Organization LTD. We appreciate your business and look forward to assisting you!